Business Process Outsourcing

Outsource Your Non-Core, Back Office Functions to IMR Digital and Lower Your Administrative Costs

If your company is manually processing a significant volume of documents and information each day, chances are you can benefit from IMR Digital’s outsourcing services. We have implemented outsourcing solutions for all types of companies from manufacturing and medical practices to state agency and global entities.

Services Customized To Meet Your Processing Needs

IMR Digital’s outsourcing services helps to automate processes, streamline document management and reduce back office processing costs. For many companies accounts payable is often the first area that is outsourced, because it offers a quick ROI. Whether you need to manage short-term surges in demand or want to manage long-term back office processing requirements, IMR Digital offers a full spectrum of document processing. Our Mailroom Service automates the intake, verification and digital conversion of incoming mail.








    Paper-based accounts payable processing is often labor intensive and inefficient.

    Accounts payable is often the first area that companies convert to paperless workflow for a number of reasons. Slow Accounts Payable approval and payment can mean missed discounts or late payment penalties. Accessing documents in files when questions arise can be time consuming, to say nothing of the file cabinets needed to store all the documents.

    Increased Efficiency with AP Data Capture, Processing and Automation

    Efficiently processing accounts payable plays a critical role in any organization’s daily operations. IMR Digital’s business process team will work with you to develop an invoice capture procedure tailored to meet your company’s needs.

    Let us help you streamline your accounts payable process by imaging and converting incoming vendor invoices. Invoice data capture eliminates manual entry and human error. Whether invoices are received via mail, email or fax, each invoice is digitized and uploaded to the IMR Digital Application Service Provider (ASP) system.

    Each invoice is also indexed, which enables quick searches for key information and document retrieval. The ASP system allows for real-time access to accounts payables and details.

    In addition to invoice data capture, IMR Digital can also provide complete Invoice Processing. Based on your specific accounts payable processing requirements, we manage each step along the way. Our invoice processing services include intake of invoices, data capture, vendor information extraction, and exception handling.

    We don’t replace your Accounts Payable systems – we help them perform better. IMR Digital’s Accounts Payable Automation Solution is designed to work with your current technology infrastructure to maximize your investment. Users have only one application to learn for daily use, reducing errors and eliminating the time wasted working with different systems. Our AP Automation solution eliminates paper and disconnected systems across the accounts payable process.

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    Increase Your Back Office Efficiency With Outsourced Document Processing

    IMR Digital offers Document Processing services at our Northeast Pennsylvania facility. Any organization that deals with a significant volume of documents and information on a daily basis can benefit.

    Document Processing at our production facility can help reduce expenses and labor requirements. Whether you need to manage short-term surges in demand or want to manage long-term back office processing requirements, IMR Digital offers a full spectrum of document processing.

    IMR Digital’s Data Entry service provides increased speed and efficiency to your back-office operations. Based on your specific data capture needs, we will intake documents and perform imaging and data entry of the relevant information necessary for processing. Once captured, all data is validated and verified are prepared for transfer to your system. Output can be directed to your financial database, ECM, ERP, document management and/or workflow systems.

    Documents and information that must be processed are often transmitted via email. With IMR Digital’s data / email extraction service, we can manage the intake of email messages and process the embedded or attached documents and information. Through indexing of the image and message, essential data elements necessary for processing are extracted, captured and input into a database. IMR Digital then provides you with the database and image files.

    Once documents have been converted to a digital format, IMR Digital can provide data indexing, a process that tags or identifies select information within the scanned file, so that it can be used for search and retrieval. Depending on the type of document and the information required for processing, the searchable or indexed data may include an invoice number, employee ID, vendor, patient name or any other information.

    Once the images are digitized as PDF files, IMR Digital can perform Optical Character Recognition (OCR) processing to make the records searchable. This single pass process enables single words or text phrases to be located in the PDF files when a search is performed.

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    IMR Digital’s Mailroom Services Optimize Back Office Functions

    Any organization that deals with a significant volume of documents and information on a daily basis can benefit from IMR Digital’s Mailroom services. Our Mailroom services help to automate processing, streamline document management and reduce costs.

    The majority of documents critical to business operations are still being processed manually. Our Mailroom Service automates the intake, verification and digital conversion of critical information. We have implemented solutions for all types of companies from manufacturing to medical practices and state agency to global entities. For each client, we employ our technology and best practices to customize the intake, verification and processing to fully meet their needs.

    Document Intake & Processing Eliminates Manual Processing

    When an organization has a need for processing incoming documents, such as annual registrations, license renewals or other information, IMR Digital’s Mailroom is the solution. IMR Digital’s Mailroom alleviates the need for manual procedures, while ensuring fast and accurate document processing.

    IMR Digital’s Mailroom service includes receipting the paperwork; imaging and data entering the information; processing and collating the checks or fees; providing secure storage and transmittal of the information.

    DOCUMENT INTAKE – Incoming documents can be received via email or mail. Each item is sorted and prepared for scanning when needed.

    DIGITAL CONVERSION – Items are electronically scanned for high-speed document processing.

    DATA EXTRACTION – Advanced optical character recognition software indexes the digital documents and extracts the data needed for processing.

    INTEGRATION OPTIONS – Several options are available for integrating the captured data for document workflow processing including secure FTP and cloud-based access.

    ARCHIVING & BACK UP – After the conversion process, all digital documents can be archived and retained for disaster recovery.

    Remittance Processing by IMR Digital streamlines your receivables processing and gives you faster access to incoming funds, while reducing your payment processing costs. Incoming checks are directed to your designated lockbox. Once received, IMR Digital’s processing team will sort the checks and send them through our high-speed scanners. Payment information is extracted from each check and the data is compiled and transmitted to you electronically, along with check images, for integration into your account system. Once verified, an electronic deposit is submitted to your financial institution.

    IMR’s Digital Mailroom experts will consult with your organization and review your document management requirements to determine the most efficient and productive processes to handle your needs.
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    Client Kudos

    Manually monitoring our 20+ printers’ toner level, data connection, and handling repairs took a great deal of my time and energy. KDI’s Managed Print Services has saved us 20% per month while giving me a seamless solution to this time-consuming task. In addition to the cost savings, they’ve simplified our printing, our supply replacement, gave us onsite service, and made it easier for our IT Department. I love their quick turnaround and that they take care of everything.

    Krista McCue, Case Paper

    KDI has quickly risen as a key partner in the document needs of Bethanna. As a non-profit with a small IT team, KDI is always there to lend a hand; their flexibility and professionalism is outstanding. We are in a much better place with our copier fleet as well, and more recently with our smaller printers, THANKS to KDI’s work and service mentality.

    Matt Smith, Bethana

    KDI has been a fantastic partner for the Staten Island Yankees, providing us with first class equipment and first class service. When we decided to find a new Official Office Technology Provider, we were put in touch with KDI. Our representative worked with us each step of the way to ensure that we were able to get the right equipment to fit our needs. They really made the entire process very easy on us!

    Jay Nazzaro, Staten Island Yankees

    KDI is not looking for a sale but a long term partner. They took the time to listen to our needs and present an appropriate solution. From explaining the rollout to delivery and set up, KDI provided exemplary service every step of the way. They also worked with our MIS team to ensure everything was working correctly. The following day we were trained on our new equipment and upon leaving were told if we had any issues we could contact them directly and they would solve any problem. It is a credit to KDI to have such loyal and friendly staff.

    Brian Lisiecki, CORT / A Berkshire Hathaway Company

    Have you ever been “sweet-talked” into leasing or purchasing a certain piece of office equipment only to be delivered another model completely? We have! Suddenly the salesman isn’t available or does not answer your frantic calls. Your boss is not very happy right now ….. This scenario will never happen with KDI! I highly recommend KDI for your office copier needs.

    Mary Ann Cresta, Tully Memorial Presbyterian Church

    Thank you so much for shepherding us into the new IM C6000.  The UI is so much faster and is less complicated too. Those factors make the IM C6000 much easier to use. Also, thanks to KDI for being our office automation partner and to you for being a true professional Account Manager. It is the small things that you do that matter most to CFAR: keeping us up on newest trends, stopping by the office to see how we are doing even though our lease is not up for renewal and inviting us to the demo/showroom to take a look at what is coming next.

    Andrew Holowka, CFAR

    Our company uses KDI for all of our large printer needs (leases, maintenance, supplies).  Nancy Staub is our account rep and she provides excellent customer support.  She is extremely responsive, very friendly and quick to address any issues that may arise.  She monitors all open tasks related to on-site tech visits and supply orders to ensure everything is being done in a timely, efficient manner.  Nancy has exceeded our expectations and made printer management an easy process.

    Laura McDermott & Patty Moses, Metro Commercial Real Estate

    KDI customer service is without equal. The staff (especially Nancy Staub) is professional, knowledgeable and will do everything within their power to ensure their customer’s satisfaction!

    Kitty Huntley, Panzano+Partners

    I know that there are some demanding areas dealing with the business model but if I was to grade everything since I came on we have moved into the B+ range. That is taking all into consideration. As we both grow and cultivate the relationship there are going to be challenges. As long as we address them and come to an agreement there should not be any issues. Rob continues to go above and beyond for this agency and in my opinion should be Employee of the Month, Man of the Year or whatever designation your company equals to. He is an amazing man not just a rep. He does plenty for the community and our agency. You both have stepped up and done wonders for this account. Keep it up cause I sure can use vendors of your caliber.

    Christopher McDonald, Oaks Integrated Care

    I have been using a KDI copier for the past two years in my office, and have always been completely satisfied by its performance. It does an excellent job with whatever task I throw at it. Adam keeps in touch just enough to know that I am valued as a customer but also to not overwhelm me as my date to date is very demanding. I will be speaking to Adam again shortly to determine the appropriate solution for my office when we move to our new location at the end of 2018. I’m happy to recommend the services of KDI Office Technology.

    Peter J. Kasper, Yards Brewing Company LLC
    CORA Services, Inc. was in the market for a new copier vendor in the spring of 2017. We reached out to several companies including KDI to provide proposals. We were thoroughly impressed by KDI’s professionalism, customer focus, and solutions orientation. KDI is a “tech forward” company that provides a range of technology solutions to improve efficiency and user experience. It is not just a “copier company”.   The team was sensitive to our business requirements and financial constraints and really worked with us to find a cost-effective package to meet our needs. The installation of the new units went smoothly, and our rep was extremely responsive throughout the process. The equipment itself requires little service or intervention from us because it notifies KDI directly when it needs supplies or service and to provide meter readings; our staff appreciates this new efficiency. One might expect for an Account Manager to be hands-off after the installation, yet ours continues to be attentive to our needs and helpful when questions arise. We feel that we have a true business partner in KDI and highly recommend them.
    Christine Matulewicz, CORA Services, Inc.

    Shortly after I started here 2.5 years ago, we were in search of a new copier. Not only did KDI provide options for us, they also researched what would be most needed for our type of business. The best part, they even told us what we didn’t need for our type of business. Who does that? … KDI!! We purchased a machine that turned out to be perfect for our employees’ needs and our business, Then, about six months later, we go the same machine for the offices on our second floor! KDI also has a wonderful leasing program, should you need financing, Customer Service, and a good price, is how I normally choose a company to work with. I could not be more pleased with our products or the service we have received from KDI. It ‘s great to work with a company that actually wants to help you. And, not just in the “honeymoon” phase, but years down the road. I would highly recommend KDI for any of your office copier, printer, etc. needs.

    Jackey McConnell, D4 Creative

    Please accept this notice of my personal recommendation of Keystone Digital Imagining (KDI). For over the past year, KDI has worked tirelessly with myself and my company’s Finance division to outline and strategize my organizations printing needs, requirements and overall paper footprint for both the present and near future. They have been essential in making us aware of where our business model can and needs to be to better control our overall print spending and have given us a clear vision moving forward on this endeavor. Our company, after many years of service with a multitude amount of vendor partners, was looking for fresh start with a vendor partner that listened and understood our concerns and issues. KDI has excelled at this for PMN and we as a company look forward to continuing being business partners with them for many more years to come. KDI has been on point with everything my company has tasked them with in the past year. And the level of communication and interaction is both respected and appreciated. I believe without question that KDI can also be an asset and benefit to your company as well. Please feel free to contact me directly should you have any questions or concerns.

    Michael Cruz, Philadelphia Media Network
    Have you ever been “sweet-talked” into leasing or purchasing a certain piece of office equipment only to be delivered another model completely? We have! Suddenly the salesman isn’t available or does not answer your frantic calls. Your boss is not very happy right now ….. This scenario will never happen with KDI! I highly recommend KDI for your office copier needs.
    Janet Lipski, Trinity Evangelical Lutheran Church

    The company is all about the support after your purchase. Our machines work beautifully mostly, but without good support what does it matter what functions a machine can perform.

    Wendy Derr, Sweet, Stevens, Katz, & Williams LLP

    KDI’s service is reliable, efficient, and effective. We can count on same day service and skilled technicians to resolve any issue quickly. We are very impressed by the organization and the top-notch professionalism and personal care given to our account.

    Amy Horowitz, Law Offices of Dashevsky, Horowitz, Kuhn and Novello, P.C.

    Ever since we started using KDI, we have had fewer problems and increased productivity. We send less work to outside print shops and are able to use the savings toward education and other programs. Your service technicians and IT engineers are always quick to respond and are very knowledgeable. KDI consistently goes above and beyond to ensure we have the correct mix of products to bring our mission and vision to fruition.

    Dario Bellot - Congreso, Pan American Charter School & Centro Estudiantes

    KDI technicians are always ready, accessible, and arrive in a timely fashion. Our representatives are very pleasant and easy to talk to. KDI has our best interest in mind and helps us to make choices that will most benefit the agency.

    Sandra Guinn-Styles, Children's Service, Inc.

    I wanted to commend KDI on an excellent job of providing quality equipment and prompt, efficient service at all of our campuses. Our teachers are demanding of our copying equipment and the Canons are workhorses! We know we can count on KDI to get the job done right and would recommend them highly to any school or non-profit organization.

    John Polk, Mastery Charter Schools

    As we reviewed my current needs, I was impressed how much KDI wanted to know about my business. Their concern was not with what kind of machine to sell, but what kind of machine was going to fit best within my environment and the type of work I do. Not only were we able to save money each month on service costs, but I learned new ways that my new machine could help to generate additional revenue. I really appreciate KDI’s consultative nature and responsiveness to questions and technical issues.

    Raymond Zdradzinski, Keystone Instant Printing

    KDI’s proposal saved us the most money for the lease of our copiers while obtaining better service on each machine. We found our sales rep and technician to be exceptionally professional and quite competent. Their attitude toward customer service is a reflection of KDI’s committment to service, dependability, and user-friendliness. We look forward to a long and rewarding collaboration together.

    Mark S. Sahli, Church of the Immaculate Conception

    With the ever changing world of technology and the need to manage document flow within  our school district, KDI has always provided state of the art solutions. We have been particularly impressed with their ability to help us identify our specific needs and filling those requirements with the right systems and services. As a result, we now achieve new levels of productivity. Annual reviews of the meter counts and the evaluation of our service and supply needs have helped make cost effective recommendations possible. In addition, KDI’s service department is second to none with response times averaging less than 4 hours in most situations.

    William H. Thompson, Board of Education / West Deptford Township Schools

    I was never more pleased with the gentlemen that installed our new copier – they could not have been more pleasant to work with. They went above and beyond what they were supposed to do.

    Pam Smith, Holman Automotive Group

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